Ramen Sanpachi (Robson) | Good Ramen, Bad Experience

Ramen Sanpachi (Robson) | Good Ramen, Bad Experience

My coworker, VF, is a closet couponer. She is really ontop of the deals that are available around town, and it was her that picked up the really great deal for the ramen at Maruko last time. VF got the new Entertainment Coupon Book for 2014, and there was a great deal for Ramen Sanpachi where you could get one complimentary meal when you bought another. We regularly have ramen cravings, so VF and I trudged down Robson to check them out.

After we got seated, we took a look through the menu. The place is really cramped, even for small ramen-shop standards.

Ramen Sanpachi

Cramped inside space

As we were ordering, we asked to make sure the coupons were valid. Guess what? Apparently they don’t accept their own coupons. We tried to ask for an explanation, as VF just purchased the latest coupon book. Apparently they “tried to remove the coupon” or something. We didn’t really understand what they meant, but we were already seated and wanted some ramen so we grudgingly accepted their nonsensical explanation. They also pointed out that there was a sign on the front that said the coupons weren’t valid – it was written messily by hand on a sheet of letter paper using pen. Pretty easy to miss in my opinion!

ramen sanpachi

Menu

Regardless, VF and I ordered. I was hungry so I had a combo where I could get a ramen with a Mini Chosyu. I ordered the Shio Ramen, which is advertised as having a mild tasting creamy vegetable broth.

Shio Ramen + Mini Chasyu Combo ($12.90)

Shio Ramen + Mini Chasyu Combo ($12.90)

The Mini Chasyu is a small rice bowl that is topped with BBQ pork, mayo, and some green onions. It’s a nice appetizer, but probably not worth getting again. Too heavy on the calories!

Mini Chasyu

Mini Chasyu

The noodles here are actually pretty good. We were a bit soured by the initial setback, but we enjoyed the ramen. I found the noodles pretty decent and the broth less fatty/salty than Ramen Jinya and Maruko. I found that to be a plus, but everyone has their own ramen preferences.

Closeup of the ramen!

Closeup of the ramen!

The pork slices here were a tad disappointing compared to the other places though. They were slightly on the drier/tougher side.

Closeup of the pork.

Closeup of the pork.

The ramen was good, but it was the experience after we ate that will prevent me from coming back again. When we went to pay, their entire system had apparently shut down. They couldn’t accept any credit cards or debits. We had no clue what was happening and no one really told us anything beyond a system failure. The head server kept us waiting around for a good 20 minutes trying to get the system back up. We were already late heading back, but she didn’t apologize even once  throughout the ordeal.

VF and I didn’t have enough cash to pay off the entire meal, (we were $5 short, which was really the tax and tip) so we offered to pay what we could and drop back another day to pay off the rest. The server gave us the dirtiest look I’d seen in a long time and asked VF to leave her ID. I couldn’t believe the audacity of the women to ask for ID  - it’s not like we were trying to dine and dash. We were already peeved that they flat out rejected their own coupon that they put into the Entertainment Book. When we faced this type of service, it really just pushed us over the edge. It was one of the worst serving experiences I’ve had to date and I will not be coming back!

 

 

Ramen Sanpachi on Urbanspoon

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